Returns & Exchanges
Due to the perishable nature of our premium seafood products, we strive to ensure 100% satisfaction with every delivery. If your order arrives damaged or compromised, please contact us within 24 hours of delivery to initiate a resolution.
Inspect Your Delivery
Immediately upon arrival, check your seafood for temperature integrity and packaging condition to ensure it meets our quality standards.
Document Issues
If there is a concern, take clear photographs of the product and the shipping label as evidence for our quality assurance team.
Contact Support
Email our customer service team at [email protected] with your order number and any photos within 24 hours of receipt.
Resolution Process
Once reviewed, we will issue a replacement or a store credit for the affected items to ensure you receive the high-quality meal you expected.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing